Ordering & Shipping Info

Payments and Financing

• We accept American Express, Visa, MasterCard, Discover, and PayPal.
• Ben Soleimani has partnered with Affirm to give you a simple way to make your purchase with no hidden fees.
  
  There are three simple steps:

1. Discover your shopping budget before you find the perfect piece for your space.
2. Checkout is fast and simple! Just select financing with Affirm at checkout.
3. Pick a loan that fits you and your budget. Simply pay your monthly bill with a debit card.

Order Status

Please log in to your bensoleimani.com account to see the latest updates to your order. For any issues, please contact us at service@bensoleimani.com

Pre-order Items

Please be advised that your card will be charged in full upon placing your order. You can cancel your order anytime before your pre-order item ships by contacting customer service at service@bensoleimani.com.

Custom Orders

• Please note that your card will be charged in full upon placing your custom order. Please expect a lead time for custom orders on all rugs and furniture. Please note all made to order, custom and discounted items are final sale and not eligible for return. 
• Discounts and special promotions do not apply to made to order and custom items.
• Please note all made to order, custom and discounted items are FINAL SALE and not eligible for return. 
• Promotions cannot be combined during a sale.
• Price adjustments do not apply to any items including custom rug and furniture pieces.

• Custom orders begin production immediately upon order and are built to your specifications. They cannot be canceled, changed, returned or refunded at any time. 
• All claims for the seller’s failure to comply with this warranty shall be governed by the provisions of this paragraph
• Please contact customer service at service@bensoleimani.com for a quote or additional information.

• Quick Ship - Please note if the particular rug has the quick ship option that you can expect your custom rug within 4 weeks.
• If an order requires a size of more than 12’ long, the delivery time may be extended beyond our normal delivery
• Please contact customer service at service@bensoleimani.com for a quote or additional information. Please expect a lead time of 2-4 months for custom orders on rugs.

Shipping Policy

Local Warehouse Pick-Up:

• Local warehouse pick up must be arranged by your sales associate or through a customer service representative, and is available for a flat fee of $50.
• Beginning the day in which the order is placed, customers have 7 days to pick up their order from the warehouse.
• After 7 days from the order date, the order is a 'final sale' and is not refundable.

Furniture

• All in stock items will ship within 3-5 business days. 
• During sales and promotions, shipping times may vary due to order volume. For 1-Day and 2-Day shipping, orders must be placed by 12:00pm PST.
• We are unable to ship on weekends and federal holidays; your order will be sent the following business day for regular ground shipping. Orders will not be delivered on Saturday or Sunday. Additional charges will be added for special weekend delivery requests. 
• We are unable to ship order to PO boxes, or split shipments between addresses.
• We are unable to ship to Hawaii, Alaska, or internationally.
• Local and 3rd party carriers DO NOT move existing furniture for any orders.
• Please note it is the responsibility of the customer to check in all merchandise once it is received and report any damage that may have occurred during shipment. Ben Soleimani will replace any damaged items within 48 hours from the original delivery date. We will not accept returns/exchanges for merchandise after 48 hours.
• We do not price match furniture and accessories.

Additional Charges
Additional charges may apply based on item type or weight and excess labor required.

Return & Exchange Policy

• If you are not completely satisfied with your purchase, please contact service@bensoleimani.com to return or exchange your item(s) within 14 days of delivery with applicable restocking fees with proof of purchase. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Ben Soleimani reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. 
• Returns or exchanges are not accepted for custom orders, throws, pillow covers, bedding, mattresses, rug pads, fabric, inserts and pieces that are no longer in their original packaging.  
• We do not accept any returns at our showroom.
• Once your return has been approved you have 7 days to schedule the pick-up with the appropriate provider.
• No returns will be accepted after 14 days. Only regular priced items are eligible for a refund. Please note all made to order, custom and discounted items are FINAL SALE and cannot be exchanged, refunded or returned.  
• Please allow up to 30 business days for return shipping and return payment processing.
• Ben Soleimani reserves the right to refuse returns or exchanges of any items that are not in the original condition due to damage or misuse by the client. If you are unsure of how to package goods for return please contact customer service for guidance.
• If an order is received with damages please send a photo, name, and order number to service@bensoleimani.com.
• Returned items deemed poorly protected and therefore damaged during the shipping process will be given a 50% refund of product cost. For further instructions or additional questions regarding a return, please e-mail service@bensoleimani.com.
• Please note that this return policy does not include commercial orders, as these are non-refundable. We cannot accept returns on orders because some items in the order may have failed through normal usage - replacements will be sent

Furniture

• If you are not completely satisfied with your purchase, please contact service@bensoleimani.com to return or exchange your item(s) within 14 days of delivery with applicable restocking fees with proof of purchase. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Ben Soleimani reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. 
• You can return a furniture piece within 7 days from delivery for a full refund minus a 10% restocking fee.
• For items returned after 7 days from delivery there will be a 20% restocking fee. 
• Please note that the customer is responsible for return shipping fees.
• When exchanging furniture items of equal or greater value, you may opt a credit towards your next purchase, and the restocking fee will be waived within 14 days.  Please note delivery fees are not refundable with exchanges or returns.
• Once your return has been approved you have 7 days to schedule the pick-up with the appropriate carrier.
• After the furniture is inspected and approved for a refund, we will issue a credit for the full purchase price, minus return shipping. Refunds are processed in the original method of payment only. Please allow up to 30 business days for return shipping and return payment processing.

• If you are not completely satisfied with your purchase, please contact service@bensoleimani.com to return or exchange your item(s) within 14 days of delivery with applicable restocking fees with proof of purchase. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Ben Soleimani reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. 
• You can return a rug within 7 days from delivery for a full refund minus a 10% restocking fee.
• For items returned after 7 days from delivery there will be a 20% restocking fee. 
• Please note that the customer is responsible for return shipping fees.
• The rug must be in the original condition, unused, and shipped in the return bag provided inside each rug. Please retain original packing materials, original receipt and all merchandise tags for any item that you wish to return.
•  Ben Soleimani reserves the right to refuse returns or exchanges of any items that are not in the original condition
• No returns will be accepted after 14 days. Only regular priced items are eligible for a refund.
• Once your return has been approved you have 7 days to schedule the pick-up with the appropriate provider.
• After the rug is inspected and approved for a refund, we will issue a credit for the full purchase price, minus return shipping. Refunds are processed in the original method of payment only. Please allow up to 30 business days for return shipping and return payment processing.

Rug, Fabric & Finish Swatches

• For rug swatches, you have 30 days from date of receipt to return your swatches for a full refund. Please note customer is responsible for return shipping.
• For finish swatches, you have 30 days from date of receipt to return your swatches for a full refund. Please note customer is responsible for return shipping.
• To be eligible for a return, all items must be unused, in original packaging and in the same condition that you received it.
• No returns for swatches will be accepted after 30 days. The full value of a rug swatch will be credited once it is returned in re-sellable condition.
• Swatches should be used for quality, and all over color reference. Because of the handmade nature of our products, variations should be expected.

Furniture Assembly

Shipping to Canada