OUTSIDE TRADES SALES REPRESENTATIVE
Location: Los Angeles
Employment Duration: Full-time
Position Type: Exempt
The Ideal Candidate:
Ben Soleimani is looking for smart and passionate outside sales representatives for our Los Angeles territory. This is a lucrative opportunity to help an established brand with a new point of view, grow and maintain a high-profile client-base and build its presence in the LA area. Our preference is for you to be based in or near Los Angeles where our showroom and office are located. You must have a high level of commitment, energy, self-direction, assertiveness and persistence. Reliable and adequate transportation is also required, with the ability to take on overnight travel as needed.
What you’ll do:
- Work as a team with Senior Leadership to establish, meet and exceed monthly, quarterly and annual goals
- Calling new and existing clients to set up in-office and showroom visits
- Cultivate new clients and business by staying abreast with industry news, trends, projects, and networking at relevant industry events
- Develop meaningful relationships with high-level residential interior designers, architects and landscape architects to build repeat business
- Successfully maintain a full calendar of outside sales presentations
- Conduct organized follow-up for all presentations
- Develop effective and positive communication with the showroom and administrative office to ensure an exceptional customer service for our trade clients
- Expert knowledge of the interior design business and project cycle from specification-to-orders- to-installation
- Attend trade events as needed
- Methodically document activity levels in our CRM, including outbound call volume, in-office appointments, postcards/notes sent, etc.
- Ability to set objectives and exceed goals
- Maintain confidentiality of all company information, both internally and externally
- 5+ years preferred interiors and furniture sales environment
- Computer savvy, proficient in Microsoft Office, Word and Excel and knowledge of Salesforce systems
- Must possess exceptional presentation and communication skills, both written and oral
- Tenacious with excellent follow up
- A keenly developed competitive nature
- Proven record of success with a rolodex of contacts
- Personal transportation
Please email careers@bensoleimani.com with resume and “Outside Trade Sales Representative” in the subject line.
SHOWROOM SALES ASSOCIATE
Location: Los Angeles
Employment Duration: Full-time
Position Type: Exempt
The Ideal Candidate:
The Showroom Sales Associate will be highly motivated, passionate about the home, personable, and capable of working efficiently on an individual and group level. Ben Soleimani, Inc. is rapidly expanding; creating exciting new opportunities for career growth.
What you’ll do:
- Research and establish new client relationships as well as cultivating existing client relationships within the design industry.
- Maximize company sales growth and profitability through the use of creative selling skills, teamwork and customer service, in order to deliver an engaged experience to every customer, every time.
- Actively listen to and engage customers, using appropriate selling skills to match the customer's needs, and ensure their decisions build long-term relationships.
- Motivate self to stay accountable to individual sales and service goals.
- Keep customer well informed about orders and any status changes. Must be proactive in all communication for any customers you own.
- Maintain strong relationships with existing customers, as well as prospect for new customers.
- Develop, share and apply product expertise by staying informed with the marketplace and industry trends.
- Maintain knowledge of all product information, website, and current advertising and marketing initiatives.
- Maintain sales floor coverage and follow posted schedules.
- Must execute opening/closing SOP’s before showroom opens and after showroom closes. Ensure pads and rug wall are maintained per guidelines.
- Maintain flexibility with schedule to meet the needs of the team and overall business.
- Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.
- Communicate customer feedback to leadership concerning policies and/or product requests, problems and suggestions.
- Actively participate in weekly sales meetings.
- Send daily recaps and complete pipeline spreadsheet.
- Maintain an awareness of all available resources for training and development, and actively participate in self development and growth.
- 5+ years of sales experience as a top producer, preferably in a home/furniture environment.
- Exceptional verbal and written communication skills.
- Ability to roll up sleeves and do what it takes to drive revenue through sales and cultivating lasting relationships.
- Excellent project management skills with attention to detail.
- Skilled at planning, organizing, prioritizing and working on simultaneous projects.
- Entrepreneurially driven; excited to work in a fast-paced and energetic environment.
- Ability to multi-task projects with equal priority, anticipate issues and provide creative solutions.
- Ability to make prudent decisions under pressure, work against tight deadlines all with a positive attitude.
- Collaborator who thrives in team working environment.
- Self-starter that is extremely organized and adept at working with timelines and reporting.
- Willing to roll-up sleeves to take on nitty-gritty executional tasks that come with an early- stage start-up.
Please email careers@bensoleimani.com with resume and “Showroom Sales Associate” in the subject line.
CUSTOMER EXPERIENCE ASSOCIATE
Location: Los Angeles
Employment Duration: Salary
Position Type: Non-Exempt
The Ideal Candidate:
BenSoleimani.com, Inc. (BSI) is seeking a highly-organized and motivated Customer Experience Associate who enjoys and excels at communicating with customers and creating a best-in-class experience for them. The ideal candidate is an ambassador of the Ben Soleimani brand, an exceptional communicator and enjoys creating a community, being helpful and ensuring delightful experiences for customers. The candidate is savvy with technology and has a strong grasp of analytics, data, and reporting. This candidate will play a key role in supporting BSI’s rapid growth by delivering exceptional customer service, managing sales orders, proactively building customer relationships, and communicating customer insights to BSI leadership. This role is ideal for a driven problem-solver with exceptional people skills seeking to make an impact at a fast-growing start-up. This role is a full-time position and candidates must have availability to work weekends.
What you’ll do:
- Create an exceptional, unique, and delightful experience through helping customers resolve inquiries and issues through email, chat, and phone calls.
- Learn systems, process and reporting quickly and push the boundaries in customer service, while also becoming an expert on BSI's products, website, and brand.
- Draw and report out on insights from customer interactions.
- Work closely with our Operations team to share relevant information, identify potential issues, and jointly problem-solve any issues.
- Work quickly and efficiently through day-to-day customer operations tasks such as remedying order issues, processing returns and answer customer questions via email and phone.
- Live and share the BSI brand with customers, imparting thoughtfulness, wit, and delight.
Who you are:
- Associate degree preferred
- Experience in Customer Service, Customer Experience, Retail Sales and/or Operations.
- Exceptional written and oral communication skills and collaborative working style; thrive in a team working environment.
- Innate ability to connect with people and leave a positive impact.
- Superior organizational skills and ability to prioritize workload.
- Comfort working with computer systems including Microsoft Office and the Google Suite; experience with CRM tools like SalesForce a plus.
- Self-reliant, can quickly grasp new concepts and ask the right questions in the face of ambiguity.
- Excellent problem-solver with a “get it done” attitude.
- Self-starter that is extremely organized and adept at working with timelines and reporting.
- Extreme drive that is contagious - very-hard working, bordering on perfectionist.
- Willing to roll-up sleeves to take on nitty-gritty executional tasks that come with an early-stage start-up.
- Required to work on weekends.
Please email careers@bensoleimani.com with resume and “Customer Experience Associate” in the subject line.
